Cecilia Boutique FAQ's

Cecilia Boutique is located in Mission Hills, one block north of Washington Street between Goldfinch and Hawk streets on Fort Stockton Drive. The street address is as follows:

928 Fort Stockton Drive
Suite 115
San Diego, CA 92103

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Cecilia Boutique is open Monday through Saturday from 10 am to 6 pm and also by appointment. We are closed on Sunday and for all major holidays.

We regularly have sales or special in-store events and would love to see you there! Join our mailing list (found on the upper left side of this page), and you’ll receive invitations and updates regarding exclusive sales and discounts, upcoming events and boutique news, including merchandise alerts that will let you know when a new shipment comes in.

We accept all major credit cards, including Visa, MasterCard, American Express and Discover. Sorry, we do not accept personal checks.

After an order has been received and processed, an email notification is sent to the address you provide and the shipment will be sent by the next business day. We are currently set up to ship within the Continental US, Alaska and Hawaii, but not yet internationally.

The cost of shipping is calculated based on the cost of the items in your cart. There is a shipping calculator on the My Cart page to help you estimate your shipping costs - just enter your zip code and the calculator will do the rest!

The following is a basic guideline only for shipping times:

• UPS GROUND: Up to 5 business days (3-8 days in total).
• UPS 2nd DAY (add $20-$30): 2 business days from the time it is shipped (stated in your email notification).
• UPS NEXT DAY (add $30-$70): 1 business day from the time it is shipped (stated in your email notification).

When an order is received and processed, an email notification will be sent to you containing a tracking number. You can also track your shipment by logging into your Cecilia Boutique account and clicking on the My Orders tab. If you have specific questions about your order, you are always welcome to contact us directly at 619-692-3802 or email us at contact@ceciliaboutique.com.

If you decide to cancel an order, please call 619-692-3802 as soon as possible. We will do our personal best to accommodate your request, but please understand our system for shipping is intended to process and send orders quickly. For that reason, we cannot change or cancel an order once the shipping process has begun.

We want you to be completely satisfied with your purchase. That is why we will gladly provide a store credit or exchange for any unworn, unwashed, undamaged or otherwise altered item returned with a receipt and hangtags attached within 10 days of the original purchase.

Items purchased online will receive a full refund as long as they are returned unaltered and with hangtags attached within 14 days of the purchase date. Please keep in mind the original or return shipping and handling charges cannot be refunded.

Jewelry and sale item purchases are final.

Please email contact@ceciliaboutique.com for packing and return shipping instructions. Your refund will be processed in the form of your original payment within 5 days of receiving the merchandise, and you will receive an email notification of the transaction at the address listed on your account.

New merchandise is brought in weekly! We can’t always get everything online, but let us know what you’re specifically looking for or come in for a visit to see the latest in fashion.

 

Absolutely! Give us a call at 619-692-3802 or email us at contact@ceciliaboutique.com, and we will happily make it available to you online if we have it stock.

We have included as much sizing information as possible into the item description and have found that most of our items run true to size. We don’t want you to have any doubts though, so please feel free to contact us for any additional information on specific items of interest.

Yes! We work closely with two local designers, Bcat Threads and Jennafer Grace, and are excited to help you create masterpieces in clothing designs and swimwear that are unique to you. To get more information or to set up a fitting appointment, click here.

We want you to be completely satisfied with your purchase. If, however, you should need to return an item, merchandise purchased online may be returned within 14 days of purchase date for a full refund or exchange (less shipping and handling charges). Products must be in original state, with all tags attached, and cannot have been worn, washed, damaged, or altered. Please note that original and return shipping and handling charges are not refundable.

Exceptions: We do not accept returns on undergarments or any custom orders. Sale items can only be returned for store credit.

Please email contact@ceciliaboutiquesd.com for packing and return shipping instructions.

Once we receive your package, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place.

We are committed to maintaining your privacy. To demonstrate our commitment to your privacy, ceciliaboutiquesd.com has developed a Privacy Policy to engender trust and confidence in our site and the Internet by encouraging full disclosure and informed consent. This statement discloses the privacy practices for the ceciliaboutiquesd.com web site. Questions regarding this statement should be directed to ceciliaboutiquesd.com Customer Service.

Information We Use & How It is Collected

Your IP Address An Internet Protocol (IP) address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user’s current IP address. We use your IP address to help diagnose problems with our servers and to administer our Web site. We do not link IP addresses to anything personally identifiable. This means that a user session will be tracked, but the user will be anonymous.

Cookies – “Cookies” are pieces of data your browser stores on your computer’s hard drive. They enable us to determine when you or someone using the same browser you previously used revisits ceciliaboutiquesd.com . Cookies also enable us to create a more personalized shopping experience for you. Most browsers are set up to accept cookies, but you can usually change your browser settings to refuse them. ceciliaboutiquesd.com does not use cookies to retrieve personal information about you from your computer. Our policy does not cover the use of cookies by any advertisers or any other third parties with links on our site.

Other Information We Collect: When you purchase a product we ask you for information such as name, address, and credit card information. We store and use this information so we can process your order. If necessary, we might use this information to contact you for help processing your order. From time to time we send out notices by email of special offers or sales on our site. If for any reason, you do not want to receive these notifications, just email us at contact@ceciliaboutiquesd.com , or contact us using one of the methods listed below under How to Contact Us. Each email offer also includes simple instructions on how to remove your e-mail address from future mailings.

Whenever you send us personal correspondence, such as e-mail or letters, or if other users or third parties send us correspondence about your activities or postings on the site, we may collect and store such information.

Removing Your Information from Our Records – If for some reason, you want us to remove your credit card and contact information from our database, we will, but only after all of your transactions have been completed. All you have to do is send us e-mail at contact@ceciliaboutiquesd.com , or contact us using one of the methods listed below under How to Contact Us. Such information, however, is never completely removed from our database archives because we routinely back up our servers for disaster recovery and tax-record purposes.

Disclosure of Information to Third Parties Personal Information – Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. Your personal information is used by ceciliaboutiquesd.com, our suppliers and shippers in order to process and ship your orders. ceciliaboutiquesd.com does not sell, trade, rent or release your personal information to third parties.

Aggregate Information – ceciliaboutiquesd.com occasionally shares aggregate data about customers, traffic patterns, sales, and other site information with partners, vendors, and other reputable third parties. This data, however, does not contain any personally identifying information. For example, we don’t disclose that you purchased a specific product, but we might share statistics on how many customers have purchased a specific product.

Legal Issues – ceciliaboutiquesd.com discloses personal information when required by law or in the good-faith belief that such action is necessary to: conform to the edicts of the law or comply with a legal process served on ceciliaboutiquesd.com or its site; protect and defend the rights or property of ceciliaboutiquesd.com, the site, or the users of ceciliaboutiquesd.com; and act under exigent circumstances to protect the personal safety of users of ceciliaboutiquesd.com, its site, or the public.

Other Sites’ Policies – You might choose to leave our site via links to other sites, including those of advertisers. ceciliaboutiquesd.com is not responsible for the privacy policies or the content on those sites, nor is it responsible for the cookies those sites might deposit on your hard drive.

Safety & Security Credit Card Security Shopping on the Internet is incredibly safe.

At ceciliaboutiquesd.com, we ensure that it’s safe by transferring all of your personal information, including your name, address and credit card, over a Secure Socket Layer (SSL) line. This ensures that your information is encrypted and cannot be read by others as it travels over the Internet. The secure mode begins when you initiate your order. You will know you’re in secure mode when the tiny padlock icon, located at the bottom of your browser, appears as “locked.” You also can verify you are in secure mode by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.” After the information reaches ceciliaboutiquesd.com, it is stored on a secure server, which means it resides behind a firewall and cannot be accessed from outside the company. At that point, your information can only be accessed by employees to process your orders. All such employees sign a privacy/security policy, which provides legal confidentiality protection for our customers. Violations of this policy results in disciplinary actions, including the possibility of termination, criminal prosecution and civil action.

Your Consent/Contacting Us – Your Consent By using our Web site, you are consenting to the collection, storage, and dissemination of data as described above. We will post any changes to our privacy policy on this page so you can readily review our most current policy. ceciliaboutiquesd.com also reserves the right to e-mail you regarding changes to our Privacy Policy or any other matters ceciliaboutiquesd.com thinks is necessary for the administration of the site.

Prices & Typographical Errors

In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice. All images and text on this site are copywritten and are the property of ceciliaboutiquesd.com.