Frequently Asked Questions
Q: Where is the boutique located?
Cecilia Boutique is located in Mission Hills, one block north of Washington Street between Goldfinch and Hawk streets on Fort Stockton Drive. The street address is as follows:
928 Fort Stockton Drive View Larger Map Q: What are your hours?
Cecilia Boutique is open Monday through Saturday from 10 am to 6 pm and also by appointment. We are closed on Sunday and for all major holidays.
Q: Do you have sales or special events?
We regularly have sales or special in-store events and would love to see you there! Join our mailing list (found on the upper left side of this page), and you’ll receive invitations and updates regarding exclusive sales and discounts, upcoming events and boutique news, including merchandise alerts that will let you know when a new shipment comes in.
Q: What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. Sorry, we do not accept personal checks.
Q: What is your shipping policy and rates?
After an order has been received and processed, an email notification is sent to the address you provide and the shipment will be sent by the next business day. We are currently set up to ship within the Continental US, Alaska and Hawaii, but not yet internationally.
The cost of shipping is calculated based on the cost of the items in your cart. There is a shipping calculator on the My Cart page to help you estimate your shipping costs - just enter your zip code and the calculator will do the rest! The following is a basic guideline only for shipping times:
Q: How do I track the status of my order?
When an order is received and processed, an email notification will be sent to you containing a tracking number. You can also track your shipment by logging into your Cecilia Boutique account and clicking on the My Orders tab. If you have specific questions about your order, you are always welcome to contact us directly at 619-692-3802 or email us at contact@ceciliaboutique.com.
Q: How do I change or cancel an order?
If you decide to cancel an order, please call 619-692-3802 as soon as possible. We will do our personal best to accommodate your request, but please understand our system for shipping is intended to process and send orders quickly. For that reason, we cannot change or cancel an order once the shipping process has begun.
Q: What is your Return Policy?
We want you to be completely satisfied with your purchase. That is why we will gladly provide a store credit or exchange for any unworn, unwashed, undamaged or otherwise altered item returned with a receipt and hangtags attached within 10 days of the original purchase.
Items purchased online will receive a full refund as long as they are returned unaltered and with hangtags attached within 14 days of the purchase date. Please keep in mind the original or return shipping and handling charges cannot be refunded. Jewelry and sale item purchases are final. Please email contact@ceciliaboutique.com for packing and return shipping instructions. Your refund will be processed in the form of your original payment within 5 days of receiving the merchandise, and you will receive an email notification of the transaction at the address listed on your account. Q: How often do you get new merchandise?
New merchandise is brought in weekly! We can’t always get everything online, but let us know what you’re specifically looking for or come in for a visit to see the latest in fashion.
Q: If I saw an item in the boutique but don’t see it on the website, am I still able to buy it online?
Absolutely! Give us a call at 619-692-3802 or email us at contact@ceciliaboutique.com, and we will happily make it available to you online if we have it stock.
Q: How do I know something I buy online will fit me?
We have included as much sizing information as possible into the item description and have found that most of our items run true to size. We don’t want you to have any doubts though, so please feel free to contact us for any additional information on specific items of interest.
Q: Do you really sell custom-made clothing?
Yes! We work closely with two local designers, Bcat Threads and Jennafer Grace, and are excited to help you create masterpieces in clothing designs and swimwear that are unique to you. To get more information or to set up a fitting appointment, click here.
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